Terms of Service

Terms of Service

1. Acceptance of Terms

By accessing, browsing, or purchasing products from MaceMX, you agree to comply with these Terms of Service, our policies, and all applicable laws and regulations. We may revise these Terms at any time without prior notice. Continued use of our website following any updates constitutes acceptance of the revised Terms.

2. Orders & Product Availability

All products are offered subject to availability. We reserve the right to limit quantities, refuse service, or cancel any order at our sole discretion, including but not limited to pricing errors, suspected fraudulent activity, inventory discrepancies, or violations of these Terms.

Once payment has been successfully processed, orders cannot be changed, canceled, or combined with other orders.

3. Pricing & Payment

Unless otherwise specified, all prices are listed in U.S. Dollars (USD).

Prices, promotions, and product availability may change at any time without notice.

Payment must be received in full before an order enters processing. MaceMX is not responsible for exchange rate fluctuations, international transaction fees, or other charges imposed by your financial institution.

4. Shipping & Delivery

Estimated shipping times are provided for reference only and are not guaranteed.

Shipping delays resulting from carriers, customs inspections, weather, holidays, supply chain disruptions, or other circumstances beyond our control do not qualify for refunds or compensation.

Ownership of the product and risk of loss transfer to the customer once the package has been accepted by the shipping carrier.

5. Refund Policy

Eligible MaceMX Items

You may request a return of an eligible item within 7 calendar days of delivery.

A return request must include the order number or other proof of purchase and must be approved before the item is sent back.

To qualify, the item must be in its original condition, with all parts, accessories, and original packaging included. Opening the package and carefully test-fitting the item is permitted.

Installation, riding or road use, modification, damage, tool marks, scratches, wear, missing components, or other signs of use make the item ineligible for a standard return,


Non-Returnable Items

Except where applicable law requires otherwise, the following are final sale unless the product page explicitly states otherwise:

  • Items labelled as "Final Sale" anywhere in the product page
  • Items labelled as "Clearance" 
  • Refurbished parts


To Request a Return

Email macemotoworx@gmail.com within the applicable return window and include:

  • Your order number/Proof of Purchase
  • The item you want to return
  • The reason for the return
  • Any media documenting the reason for your return

If approved, we will provide return instructions and the applicable return deadline.

The return address will be provided upon authorization by MaceMX.


Restocking/Cancellation Fees

A 15% restocking fee, calculated on the item’s price, applies to an eligible discretionary return of a MaceMX item and is deducted from the refund.

Orders cancelled prior to fulfillment have a 10% cancellation fee.

All fees will be deducted from the final refund amount

No restocking fee applies when the return results from an incorrect item sent by MaceMX or qualifying damage or a defect not caused by the customer.


Return shipping

MaceMX pays return shipping if the wrong item is sent or the eligible item arrives defective or damaged. 

The customer is responsible for return shipping for change-of-mind returns, an incorrect product or variant selected by the customer, customer compatibility or fitment mistakes, or other discretionary returns.

Original shipping charges are nonrefundable on discretionary returns. If the return results from an error by MaceMX or a qualifying defect, the appropriate standard shipping charges will be included in the remedy where required.


Chargebacks

We strongly encourage you to contact macemotoworx@gmail.com. We are happy to work toward a fair resolution, including a refund when eligible.

Fraudulent or abusive chargebacks may be contested and will result in future orders being refused.

We maintain records including:

  • Order details

  • Shipping information

  • Tracking history

  • Delivery confirmation

  • Customer communications

These records may be submitted as evidence during any payment dispute.

If a chargeback is filed for an order that does not qualify for a refund under these Terms, MaceMX reserves the right to submit all relevant documentation to the payment processor to contest the dispute.

Submitting a chargeback does not override these Terms or automatically entitle the customer to a refund.

6. Release of Liability

To the maximum extent permitted by law, MaceMX shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from the use of our products or website.

If liability is established, our maximum responsibility shall not exceed the purchase price paid for the specific product involved. 

7. Disclaimer of Warranties

Unless otherwise expressly stated, all products and services are provided on an "as is" and "as available" basis.

MaceMX disclaims all express or implied warranties, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

8. Acceptable Use

Users agree not to:

  • Violate applicable laws.

  • Submit fraudulent orders.

  • Attempt unauthorized access to our systems.

  • Interfere with website operations.

  • Engage in abusive or malicious conduct toward our business.

MaceMX reserves the right to suspend accounts, refuse service, or cancel orders where misuse is suspected.

9. Governing Law

These Terms shall be governed by the laws of the State of Florida, without regard to conflict-of-law principles.

Any legal action relating to these Terms or purchases made through our website shall be brought exclusively in the appropriate state or federal courts located in Florida.


10. Contact Information

If you have questions regarding these Terms or any of our policies, please contact us:

MaceMX

Email: macemotoworx@gmail.com



SMS/MMS MOBILE MESSAGE MARKETING PROGRAM TERMS AND CONDITIONS

We are offering an SMS/MMS mobile messaging program (the “Program”), which you agree to use and participate in subject to these Mobile Messaging Terms and Conditions and Privacy Policy (the “Agreement”). By opting in to or participating in any of our Programs, you accept and agree to these terms and conditions, including, without limitation, your agreement to resolve any disputes with us through binding, individual-only arbitration, as detailed in the “Dispute Resolution” section below. The Program uses artificial intelligence (“AI”) technology to generate personalized messages, product recommendations, and conversational responses. Some or all messages you receive through the Program may be composed, in whole or in part, by AI systems rather than human agents.

AI-Powered Messaging. Messages you receive through the Program may be generated using artificial intelligence and machine learning technology. This means that some messages, including product recommendations, promotional offers, and conversational responses, are created by AI systems rather than written by a human. You acknowledge and agree that:

(a) AI-generated messages may contain inaccuracies. While we strive to provide helpful and accurate information, AI-generated messages may include errors regarding product details, pricing, availability, promotions, or other information. You should independently verify any product information, pricing, or promotional offers before making a purchase decision.

(b) AI responses are not professional advice. AI-generated messages do not constitute professional, legal, medical, financial, or other expert advice.

(c) Your conversations may be processed by AI. When you reply to messages or engage in conversations through the Program, your responses may be processed by AI systems to generate relevant replies. Your message content, purchase history, and browsing activity may be used by AI systems to personalize your experience.

(d) You may request human assistance. If at any time you prefer to interact with a human representative rather than an AI system, you may request human assistance by contacting us at [CONTACT METHOD].

By participating in the Program, you agree to receive recurring automated marketing mobile messages, including AI-generated content, personalized product recommendations, and conversational AI responses, at the phone number associated with your opt-in. You understand that consent is not required to make any purchase from Us. While you consent to receive messages sent using an autodialer and/or AI-generated content, the foregoing shall not be interpreted to suggest or imply that any or all of Our mobile messages are sent using an automatic telephone dialing system (“ATDS” or “autodialer”). You specifically consent to receiving messages where the content is generated, in whole or in part, by artificial intelligence systems.

If you do not wish to continue participating in the Program or no longer agree to this Agreement, you agree to reply STOP to any mobile text message from Us in order to opt out of the program. You may receive an additional mobile message confirming your decision to opt-out. You understand and agree that the foregoing options are the only reasonable methods of opting out. You understand and agree that attempting to opt out by texting other words or verbally requesting one of our team members to remove you from our list is not accounted for as a reasonable means of opting out.

You acknowledge that the message frequency is various and that consent is not a condition to purchase. The program involves recurring mobile messages, and additional mobile messages may be sent periodically based on your interaction with us.

Data Use for AI Personalization. To provide you with personalized messages and recommendations through the Program, we may use information including your purchase history, browsing activity, product preferences, and prior message interactions. This information may be processed by AI systems, including third-party AI service providers, to generate relevant and personalized communications. We do not sell your personal information to third parties. Our AI service providers are contractually prohibited from using your personal information to train their general-purpose AI models.

You must have a wireless device of your own, be capable of two-way messaging, be using a participating wireless carrier, and be a wireless service subscriber with text messaging service. Not all cellular phone providers carry the necessary service to participate. Check your phone capabilities for specific text-messaging instructions.

You may not use or engage with the platform if you are under thirteen (13) years of age. If you use or engage with the platform and are between the ages of thirteen (13) and eighteen (18) years of age, you must have your parent’s or legal guardian’s permission to do so. By using or engaging with the platform, you acknowledge and agree that you are not under the age of thirteen (13) years, are between the ages of thirteen (13) and eighteen (18), and have your parent’s or legal guardian’s permission to use or engage with the platform, or are of adult age in your jurisdiction. By using or engaging with the platform, you also acknowledge and agree that you are permitted by your jurisdiction’s Applicable Law to use and/or engage with the Platform.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE AND OUR SERVICE PROVIDERS SHALL NOT BE LIABLE FOR ANY DAMAGES ARISING FROM OR RELATED TO: (A) INACCURACIES, ERRORS, OR OMISSIONS IN AI-GENERATED MESSAGES, INCLUDING INCORRECT PRODUCT INFORMATION, PRICING, OR AVAILABILITY; (B) ANY DECISION YOU MAKE BASED ON AI-GENERATED CONTENT; (C) ANY PRODUCT RECOMMENDATION GENERATED BY AI SYSTEMS; OR (D) THE PERFORMANCE, RELIABILITY, OR AVAILABILITY OF AI FEATURES. THE PROGRAM AND ALL AI-GENERATED CONTENT ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND.

You warrant and represent to Us that you have all necessary rights, power, and authority to agree to these Terms and perform your obligations hereunder, and nothing contained in this Agreement or in the performance of such obligations will place you in breach of any other contract or obligation. The failure of either party to exercise in any respect any right provided for herein will not be deemed a waiver of any further rights hereunder. If any provision of this Agreement is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that this Agreement will otherwise remain in full force and effect and enforceable. Any new features, changes, updates, or improvements of the program shall be subject to this Agreement unless explicitly stated otherwise in writing. We reserve the right to change this Agreement from time to time. Any updates to this Agreement shall be communicated to you. You acknowledge your responsibility to review this Agreement from time to time and to be aware of any such changes. By continuing to participate in the program after any such changes, you accept this Agreement, as modified.

For any questions, you can contact us for more information about the program.