Refund policy

5. Refund Policy

Eligible MaceMX Items

You may request a return of an eligible item within 7 calendar days of delivery.

A return request must include the order number or other proof of purchase and must be approved before the item is sent back.

To qualify, the item must be in its original condition, with all parts, accessories, and original packaging included. Opening the package and carefully test-fitting the item is permitted.

Installation, riding or road use, modification, damage, tool marks, scratches, wear, missing components, or other signs of use make the item ineligible for a standard return,


Non-Returnable Items

Except where applicable law requires otherwise, the following are final sale unless the product page explicitly states otherwise:

  • Items labelled as "Final Sale" anywhere in the product page
  • Items labelled as "Clearance" 
  • Refurbished parts


To Request a Return

Email macemotoworx@gmail.com within the applicable return window and include:

  • Your order number/Proof of Purchase
  • The item you want to return
  • The reason for the return
  • Any media documenting the reason for your return

If approved, we will provide return instructions and the applicable return deadline.

The return address will be provided upon authorization by MaceMX.


Restocking/Cancellation Fees

A 15% restocking fee, calculated on the item’s price, applies to an eligible discretionary return of a MaceMX item and is deducted from the refund.

Orders cancelled prior to fulfillment have a 10% cancellation fee.

All fees will be deducted from the final refund amount

No restocking fee applies when the return results from an incorrect item sent by MaceMX or qualifying damage or a defect not caused by the customer.

 

Return shipping

MaceMX pays return shipping if the wrong item is sent or the eligible item arrives defective or damaged. 

The customer is responsible for return shipping for change-of-mind returns, an incorrect product or variant selected by the customer, customer compatibility or fitment mistakes, or other discretionary returns.

Original shipping charges are nonrefundable on discretionary returns. If the return results from an error by MaceMX or a qualifying defect, the appropriate standard shipping charges will be included in the remedy where required.


Chargebacks

We strongly encourage you to contact macemotoworx@gmail.com. We are happy to work toward a fair resolution, including a refund when eligible.

Fraudulent or abusive chargebacks may be contested and will result in future orders being refused.

We maintain records including:

  • Order details

  • Shipping information

  • Tracking history

  • Delivery confirmation

  • Customer communications

These records may be submitted as evidence during any payment dispute.

If a chargeback is filed for an order that does not qualify for a refund under these Terms, MaceMX reserves the right to submit all relevant documentation to the payment processor to contest the dispute.

Submitting a chargeback does not override these Terms or automatically entitle the customer to a refund.