Terms of service

Terms of Service

1. Acceptance of Terms

By accessing, browsing, or purchasing products from MaceMX, you agree to comply with these Terms of Service, our policies, and all applicable laws and regulations. We may revise these Terms at any time without prior notice. Continued use of our website following any updates constitutes acceptance of the revised Terms.

2. Orders & Product Availability

All products are offered subject to availability. We reserve the right to limit quantities, refuse service, or cancel any order at our sole discretion, including but not limited to pricing errors, suspected fraudulent activity, inventory discrepancies, or violations of these Terms.

Once payment has been successfully processed, orders cannot be changed, canceled, or combined with other orders.

3. Pricing & Payment

Unless otherwise specified, all prices are listed in U.S. Dollars (USD).

Prices, promotions, and product availability may change at any time without notice.

Payment must be received in full before an order enters processing. MaceMX is not responsible for exchange rate fluctuations, international transaction fees, or other charges imposed by your financial institution.

4. Shipping & Delivery

Estimated shipping times are provided for reference only and are not guaranteed.

Shipping delays resulting from carriers, customs inspections, weather, holidays, supply chain disruptions, or other circumstances beyond our control do not qualify for refunds or compensation.

Ownership of the product and risk of loss transfer to the customer once the package has been accepted by the shipping carrier.

Return, Refund Policy

Before initiating an order cancellation, return, or refund 

  • Order Cancellations (Pre-Shipment) incur a 20% fee
  • Eligible Returns incur a 25% fee

Reporting Problems

If your order arrives damaged, defective, incorrect, or incomplete, you must notify us within 14 days after delivery.

Your request should include:

  • Order number

  • Description of the issue

  • Clear photos or videos of the product and packaging

Once reviewed, we will determine the appropriate resolution, which may include replacement, repair, store credit, or another solution.

Return Eligibility

  • Product has never been installed or used.

  • Product remains in new, resalable condition.

  • Original packaging, accessories, hardware, and documentation are included.

  • Proof of purchase is provided.

If any of these qualifications are not met, there will be deductions placed on the total refund or the return will be permitted.

Return Authorization

Before sending any item back, you must first receive authorization from MaceMX.

Return requests should be sent to:

Email: macemotoworx@gmail.com

Please include:

  • Order number

  • Explanation of the issue

  • Photos or videos if applicable

Inspection & Refund Processing

Every returned item is inspected after arrival.

If the return is approved, a refund or replacement will be issued based on the outcome of the inspection.

Approved refunds are generally processed within 7–14 business days, although processing times may vary depending on your payment provider.

Limited Exceptions

Returns or exchanges may be approved only in situations such as:

  • Incorrect product received

  • Faulty Product Received

  • Verified compatibility issue (product must remain unused and uninstalled)

If approved, the original product must first be returned before any replacement or refund is issued.

Inspection Decisions

All return requests and returned merchandise are evaluated by MaceMX.

Approval or denial is determined solely based on compliance with this policy. Decisions regarding eligibility are final.


Payment Disputes & Chargebacks

If you experience a problem with your order, please contact us before initiating a chargeback or payment dispute.

Email:
macemotoworx@gmail.com

We maintain records including:

  • Order details

  • Shipping information

  • Tracking history

  • Delivery confirmation

  • Customer communications

These records may be submitted as evidence during any payment dispute.

Chargebacks initiated without first attempting to resolve the matter with MaceMX may be disputed to the fullest extent permitted by the payment processor.

Submitting a chargeback does not override these Terms or automatically entitle the customer to a refund.

7. Release of Liability

To the maximum extent permitted by law, MaceMX shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from the use of our products or website.

If liability is established, our maximum responsibility shall not exceed the purchase price paid for the specific product involved. 

8. Disclaimer of Warranties

Unless otherwise expressly stated, all products and services are provided on an "as is" and "as available" basis.

MaceMX disclaims all express or implied warranties, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

9. Acceptable Use

Users agree not to:

  • Violate applicable laws.

  • Submit fraudulent orders.

  • Attempt unauthorized access to our systems.

  • Interfere with website operations.

  • Engage in abusive or malicious conduct toward our business.

MaceMX reserves the right to suspend accounts, refuse service, or cancel orders where misuse is suspected.

10. Governing Law

These Terms shall be governed by the laws of the State of Florida, without regard to conflict-of-law principles.

Any legal action relating to these Terms or purchases made through our website shall be brought exclusively in the appropriate state or federal courts located in Florida.

11. Contact Information

If you have questions regarding these Terms or any of our policies, please contact us:

MaceMX

Email: macemotoworx@gmail.com